On Thursday, September 30th, 2021, we will release the following enhancement for Talkdesk Live:
- Metrics: Beginning Thursday, September 30th, metrics not designated as "Live" will have a different refresh rate in Live dashboards. In order to improve the performance of the Live API, the refresh rate for metrics marked as “Today” will change from 5 seconds to 15 seconds (maximum). Due to how these metrics are calculated, this modification to refresh rates won’t have any noticeable impact in their precision, and will improve the overall performance for Live dashboards.
To check if a given metric is “Live”, open a dashboard. “Live” metrics will have a green dot and be marked “Live” . Other metrics are marked as “Today” - those will be the ones affected by this change.
For more information, please read our Talkdesk Live documentation.