On Tuesday, September 28th, 2021, we will release the following enhancement to Talkdesk Studio™ components.
- Error handling: With this update, we provide flow administrators with the ability to configure the most suitable experience to contact persons, under unexpected component failure scenarios. A new "Error handling" section in the "Exits" tab of all Studio components (except the initial steps and “End Flow”) enables you to direct unforeseen technical faults during the execution of components to an appointed exit. In this first iteration, this exit can either be a default “End Flow”, or an alternative path that can be defined by choosing the "Define Custom Exit" option and adding a new step to route the call.
To find out more about this feature, please refer to our Studio Advanced Documentation (from September 28th onwards).