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Release Notes | September 20, 2021 | Talkdesk WFM v1.58 and v.1.59

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On Tuesday, September 21st, 2021, Talkdesk® is releasing versions 1.58 and 1.59 of Workforce Management.

New:

  • From now on, when filtering queues on the “Queue” and “Team Schedule” pages, agents will also be filtered, presenting only agents that belong to the selected queues.

Fixes and Enhancements::

  • Fixed an issue where having agents with two or more shifts resulted in one of the assigned shifts occasionally being treated as invalid.
  • Fixed an issue where, in certain circumstances, the agent schedule on the “Team Schedule” page was different from the one in “Your Schedule”.
  • The default number of agents on the Team Schedule page is now 25. Whenever the user changes the number of agents on this page, the last choice is saved. When the agent returns to this page (during the session), the last choice is the one displayed.
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