On Thursday, September 16th, 2021, we will release Version 1.17 of Talkdesk Speech Analytics™.
- Intent Filter in Search: It is now possible to filter your searches by the intent that was matched with any of the utterances. By leveraging this new filter, you can do intent discovery more easily and have better control over your search parameters.
- Intent visualization drill-down: On the dashboard, you can now easily drill-down from the "Intent with Sentiment" visualization, directly into “Search”. Using this filter will enable you to analyze all the utterances that were tagged with a particular intent, thus gaining a broader view of the intents' visualization.
Fixes and Enhancements :
- Search keywords are now optional: When you don’t know what you are looking for, you can now perform a search without having to define keywords as a starting point. To do so, apply any filters you may wish to use, and hit the Search button. Then, you will be given all the utterances that meet the applied filtering conditions, allowing you to uncover previously unknown patterns in your customer contacts.
For more information about Talkdesk Speech Analytics, please read our documentation.