On Monday, September 6th, 2021, Talkdesk® will release the below-described feature enhancement, along with the new Talkdesk branding.
The new branding will be available through the new version of Talkdesk for Zendesk being published to the Zendesk Marketplace, and the Relate To enhancement will be available with the Callbar update also scheduled for September 6th, 2021.
- Relate To Ticket
- Show Ticket Id: The “Relate To” drop-down list, in the Callbar call summary window, now shows the tickets’ id, so that it’s easier for agents to distinguish tickets that might have a similar or the same short description.
For more information, please visit the documentation on Talkdesk for Zendesk.