On Monday, August 23rd, 2021, Talkdesk will release new features for Zendesk automations:
- Update contact when updating a ticket: From now on, the previously existing “Update a ticket” action available in Talkdesk for Zendesk automations will include an option to update the contact associated with it. Now you can change the contact associated with the ticket during a call.
For more information, please read our Talkdesk for Zendesk documentation.