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Release Notes | August 18, 2021 | Talkdesk for Zendesk

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On Monday, August 23rd, 2021, Talkdesk will release new features for Zendesk automations:

  • Update contact when updating a ticket: From now on, the previously existing “Update a ticket” action available in Talkdesk for Zendesk automations will include an option to update the contact associated with it. Now you can change the contact associated with the ticket during a call.

For more information, please read our Talkdesk for Zendesk documentation.

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