On Friday, August 13th, 2021, Talkdesk® is releasing an update of version 1.56 of Workforce Management.
New:
- WFM is now available as a Scheduling Report in Talkdesk Explore.
To access this option, navigate to Reporting [1] > Explore [2]. Click on Create [3] and then choose Report [4].
Select the WFM Schedules [5] option. From there you can create a report, save it and then export it in a CSV file. To know more about each field, please follow this link.
Fixes:
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