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Release Notes | August 13 2021 | Talkdesk WFM v1.56 (Update)


On Friday, August 13th, 2021, Talkdesk® is releasing an update of version 1.56 of Workforce Management.



To access this option, navigate to Reporting [1] > Explore [2]. Click on Create [3] and then choose Report [4].


Select the WFM Schedules [5] option. From there you can create a report, save it and then export it in a CSV file. To know more about each field, please follow this link.



  • Fixed a bug that caused the historical data not to be updated in some circumstances.
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