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Release Notes | August 13 2021 | Talkdesk WFM v1.56 (Update)

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On Friday, August 13th, 2021, Talkdesk® is releasing an update of version 1.56 of Workforce Management.

New:

Screen_Shot_2021-08-13_at_2.52.40_PM.png

To access this option, navigate to Reporting [1] > Explore [2]. Click on Create [3] and then choose Report [4].

Screen_Shot_2021-08-12_at_6.40.43_PM.png

Select the WFM Schedules [5] option. From there you can create a report, save it and then export it in a CSV file. To know more about each field, please follow this link.

 

Fixes:

  • Fixed a bug that caused the historical data not to be updated in some circumstances.
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