On Wednesday, August 11th, 2021, we will release Version 1.14 of Talkdesk Speech Analytics™.
- Sentiment Detection: Sentiment detection is now available for the following additional languages: German, French, Italian, Spanish, and Portuguese.
Fixes and Enhancements:
- Search results layout:
- Search results are now grouped by interaction, providing better readability, making it more clear when there are multiple results related to the same interaction.
- The intent that has been identified for a particular utterance is now displayed, providing higher-level information and leveraging AI Trainer-based intent detection.
- Search filters: The agent filter is now available, allowing you to filter your results based on the agent that participated in the call.
- Intent with sentiment in the Dashboard: In the dashboard, a tooltip is now displayed, detailing the number of results per sentiment, and presenting more detailed information without leaving the context of the dashboard.
For more information about Talkdesk Speech Analytics, please read our documentation.