On Thursday, August 5th, 2021, we will release the following enhancements to Talkdesk Live™:
- Drill-down for the “Count of Agents Logged-in”: The main agent’s statuses are now displayed in the “Count of Agents Logged-in” donut visualization.
- It’s also now possible to select the List all option at the center, to view all your agents regardless of their status.
- When selecting a status that has a sub-status, you’ll be able to see more detailed information through a donut visualization that will give the count and names of that status.
If you choose a sub status that you want to check, or if you initially select a status that doesn't have any sub statuses (Available / After Call Work), you'll be redirected to a list visualization.
This way, it will be possible to see your agents' information with additional granularity and proceed to change the agents’ status if needed.
This visualization will become the default view for the "Count of Agents Logged-in" metric.