On Wednesday, July 28th, 2021, we will release one enhancement to Talkdesk Explore™:
- Explore in Workspace:
The Explore features will be available to customers using Talkdesk Workspace™, allowing you more performance and flexibility to consult and manage your historical data:
- Default reports and dashboards are available from the landing page of Explore in Workspace.
- Advanced filtering and search options, so you can quickly find the data that you are looking for.
Additionally, customers with the Enterprise plan can create their own reports and dashboards. A “Create” button will be visible next to the search field at the top of the page. Once created, the custom dashboards and reports will be automatically placed in their corresponding section: "My Dashboards" or "My Reports".
You will see:
- One set of "Default Dashboards".
- One set of "Default Reports".
- Custom Dashboards and Reports (“Create” button) function.
For more information, please visit our Talkdesk Explore documentation.