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Release Notes | July 28, 2021 | Talkdesk Explore

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On Wednesday, July 28th, 2021, we will release one enhancement to Talkdesk Explore™:

  • Explore in Workspace:

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The Explore features will be available to customers using Talkdesk Workspace™, allowing you more performance and flexibility to consult and manage your historical data:

  • Default reports and dashboards are available from the landing page of Explore in Workspace.
  • Advanced filtering and search options, so you can quickly find the data that you are looking for.

Additionally, customers with the Enterprise plan can create their own reports and dashboards. A “Create” button will be visible next to the search field at the top of the page. Once created, the custom dashboards and reports will be automatically placed in their corresponding section: "My Dashboards" or "My Reports".

You will see: 

  • One set of "Default Dashboards".

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  • One set of "Default Reports".

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  • Custom Dashboards and Reports (“Create” button) function.

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For more information, please visit our Talkdesk Explore documentation.

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