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Release Notes | June 30, 2021 | Talkdesk WFM v1.54

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On Wednesday, June 30th, 2021, Talkdesk® is releasing version 1.54 of Workforce Management.

 

Enhancements

  • Team Schedule: WFM will automatically ensure break spacing to prevent breaks from being scheduled too close together.

Fixes

This WFM release also includes the following fixes:

  • Fixed an issue where the filtered queues were not displayed on the bar of active filters on the weekly view of the “Team Schedule page.
  • Fixed an issue requiring break rules to be configured for shift spans that were 1 minute longer than required.
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