On Monday, June 28th, 2021, we will release Talkdesk Guardian Guardrails™.
Guardian Guardrails is a new add-on product from the Guardian product family. In this release, Guardrails includes the “Reporting“ feature and an externally faced API to connect to the Logs > Session endpoint of Guardian.
Guardian Guardrails is included in the accounts of customers running a TD Enterprise edition, and is available as an add-on for customers running “Professional “or “Professional Plus”.
Reporting allows users to investigate a specific Case, Log, or agent behavior without having to log in to Guardian each time to adjust the filters and zoom into the Cases and Logs listings. Reporting includes the ability to get notified if and when the specified condition (also known as “threshold”) is met in a given Guardian report.
The Logs > Sessions API enables customers to connect current systems to Guardian (e.g., Security Incident, Event Management or User Behavioral Analytics tools) and have data being fetched into those systems, so that logic (notification, reporting, alarm, among others) can be triggered.
How to Install
Guardian Guardrails will be available within the Guardian App in Workspace, as part of your Talkdesk account. By default, Administrators have access to Guardian and can provide access to other roles.
For more information, please reach out to your Customer Success Manager or contact Talkdesk Support.