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Release Notes | June 9, 2021 | Talkdesk for ServiceNow

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On Wednesday, June 9th, 2021, Talkdesk® will publish version 2.9.0 of Talkdesk for ServiceNow to the ServiceNow app store.

 

New:

  • Relate To: The “Relate To” feature allows agents to relate a call (interaction) to an existing case or incident in ServiceNow, directly from the call summary window in Callbar. The relationship between the interaction and the case or incident is created in ServiceNow.

 

Enhancements:

  • Contact Sync job returns all possible contact types from ServiceNow according to what has been configured in Talkdesk, avoiding errors and queries on ServiceNow tables that don't exist.
  • Only ServiceNow tables used by the Talkdesk integration are shown when creating records in the Talkdesk Field Mappings table.

Also, note that the Talkdesk for ServiceNow version 2.9.0 app is already certified and compatible with the latest ServiceNow Quebec release version.

 

For more information, please visit the documentation on Talkdesk for ServiceNow.

 

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