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Release Notes | June 23, 2021 | Talkdesk Mobile Agent iOS v4.0

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On Wednesday, June 23rd, 2021, we are releasing version 4.0 of Talkdesk Mobile Agent™ for iOS which includes the following:

 

New:

  • Agent to Agent Calls: You can now search for agents in the company address book and initiate a call to those agents. 
  • Activities: You can now track all interaction records, including missed or abandoned calls, regardless of the device or platform they were handled from.

 

  • Enhancements: We sped up the data retrieval process for an incoming call and, as a result, you will no longer see “Unknown Calls” on your screen.
  • We improved the user experience when placing a call from “Contacts”. 
  • Bug fixes and other performance improvements.
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