On Wednesday, June 23rd, 2021, we are releasing version 4.0 of Talkdesk Mobile Agent™ for iOS which includes the following:
- Agent to Agent Calls: You can now search for agents in the company address book and initiate a call to those agents.
- Activities: You can now track all interaction records, including missed or abandoned calls, regardless of the device or platform they were handled from.
- Enhancements: We sped up the data retrieval process for an incoming call and, as a result, you will no longer see “Unknown Calls” on your screen.
- We improved the user experience when placing a call from “Contacts”.
- Bug fixes and other performance improvements.