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Release Notes | June 17, 2021 | Automation Tools

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On Thursday, June 17th, 2021, Talkdesk® will release the following new features to Automation Tools:

  • Send Data to CTI action: This action allows you to leverage a custom integration with enabled CTI support, by exposing any available call data (in a JSON format) to the client-side of the desired integrated app.
  • Open contact through CTI: This action allows a contact to be opened on the desired integration, allowing a relevant record to be popped to the agent interface and present relevant context information.

For more information, please read our Automation Tools documentation.

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