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Release Notes | May 31, 2021 | Talkdesk for Dynamics 365


On Monday, May 31st, 2021, Talkdesk® will release the following new feature to Dynamics 365 automations:


  • Create and Pop a Case: This new action is now available in Automation Tasks and allows you to create a case in Dynamics 365 upon execution of any available trigger; additionally, it also presents the option to automatically pop the created case to the agent in context.


For more information, please visit the documentation on Talkdesk for Dynamics 365.



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