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Release Notes | May 27, 2021 | Talkdesk Mobile Agent


On Thursday, May 27th, 2021, we will release the following feature for Talkdesk Mobile Agent:



  • Agent Level Permissions: Until now, Mobile Agent access was managed only at the account level: if the account had access, all the agents would have access too. You can now customize the agents’ access to Talkdesk Mobile Agent, individually or in bulk, choosing who has access to the feature.

If you want to know more about this topic, please check the Mobile Agent Overview article here.

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