On Friday, May 28th, 2021, we will release a new component in Talkdesk® Studio™: Reporting.
The Reporting component allows you to decide how the contacts or interactions on your Studio flow will be presented in Live and Explore.
With this component, only the name of the ring group that you have decided to define and apply to the assignment process will be disclosed. For more information on the Reporting component, visit our Studio Advanced Documentation.