On Wednesday, May 26th, 2021, we will release one enhancement to Talkdesk Live™:
- Widget filters configuration: This new configuration, associated with the already existing possibility to filter Ring Groups and Teams in each widget, will allow you to filter up to 600 ring groups or teams and according to the following rules:
- When multiple ring groups/teams are selected, only calls and agents related to those ring groups/teams will show up on the widget metrics. Direct lines will not be shown.
- If no ring group/team is selected, the widget will show all existing ring groups and teams, as well as the contacts that are being directly assigned to agents.
For more information, please visit our documentation.