On Wednesday, May 12th, 2021, we will release one enhancement to Talkdesk Live™:
- Live in Workspace:
All Live features will be available to customers using Talkdesk Workspace™, providing the ability to make timely and better-informed decisions to drive contact center performance in this new environment.
By doing this, we are offering Talkdesk Live in a new and unified experience to customers who are already leveraging Workspace.
Note: Monitor capabilities will be made available on Workspace later on (date to be defined).
For more information, please visit our Talkdesk Live documentation.