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Release Notes | May 12, 2021 | Talkdesk Live

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On Wednesday, May 12th, 2021, we will release one enhancement to Talkdesk Live:

  • Live in Workspace:

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All Live features will be available to customers using Talkdesk Workspace, providing the ability to make timely and better-informed decisions to drive contact center performance in this new environment.

By doing this, we are offering Talkdesk Live in a new and unified experience to customers who are already leveraging Workspace.

Note: Monitor capabilities will be made available on Workspace later on (date to be defined).

For more information, please visit our Talkdesk Live documentation.

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