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Release Notes | May 14, 2021 | Talkesk AI Trainer


On Friday, May, 14th, 2021, we will release Talkdesk AI Trainer™.

Talkdesk AI Trainer is a new product that enables clients to automate their contact center in a better and faster way. Talkdesk AI Trainer allows agents and supervisors to observe, validate and quickly improve AI models through clicks, rather than code.

The system also ensures that multiple agents can work together to develop a consensus relating to a correct update, allowing supervisors to focus on reviewing suggestions and deploying the right update.


What’s Included

This release includes the following main features:

  • Speech-to-text Vocabulary Training: This feature enables correcting speech-to-text (STT) transcriptions, improving the accuracy in detecting product names, and fixing pronunciation errors. In addition, it collects wrong transcriptions from other systems that use speech-to-text.
  • Intent Model Training: AI Trainer users could train intents by feeding the system with synthetic data in the form of training phrases, or using a quality assurance system called “Agreement” to ensure the right suggestions from agents are reviewed and deployed by the supervisors. 
  • Training Custom Entities: With this feature, users can annotate custom entities in training phrases for intent models, which enables more complex conversational flows, and speeds up conversations by training AI to recognize context.

How to Install

If you wish to start using AI Trainer, please contact your Account Executive or Customer Success Manager.

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