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Release Notes | May 3, 2021 | Roles and Permissions Tab

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On Monday, May 3rd, 2021, we will initiate the progressive rollout of the new Roles and Permissions tab, under the Admin section in Talkdesk.

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In an effort to improve usability and the overall user experience, we are releasing a new user interface (UI), along with the following new features and enhancements. 

New:

  • Activating and deactivating custom roles.
  • Searching and filtering.
  • Sorting columns by name or status.
  • Viewing roles' permissions.

Enhancements:

  • Assigning roles to users.
  • Creating custom roles. 
  • Adding and editing permissions.
  • Copying permissions from an existing role. 

For more information, please visit our Agents and Teams documentation from May 3rd onwards.  

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