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Release Notes | May 3, 2021 | Roles and Permissions Tab


On Monday, May 3rd, 2021, we will initiate the progressive rollout of the new Roles and Permissions tab, under the Admin section in Talkdesk.


In an effort to improve usability and the overall user experience, we are releasing a new user interface (UI), along with the following new features and enhancements. 


  • Activating and deactivating custom roles.
  • Searching and filtering.
  • Sorting columns by name or status.
  • Viewing roles' permissions.


  • Assigning roles to users.
  • Creating custom roles. 
  • Adding and editing permissions.
  • Copying permissions from an existing role. 

For more information, please visit our Agents and Teams documentation from May 3rd onwards.  

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