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Release Notes | May 3, 2021 | Talkdesk Live

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On Monday, May 3rd, 2021, we will introduce the following new metric in the new version of Talkdesk Live:

  • Max Hold Time: This new metric will show the maximum time a customer spent on hold during a contact. If there are multiple hold periods in the same contact, “Max Hold Time” displays the longest hold duration period.

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You will be able to apply filters and breakdowns, namely:

  • Ring group.
  • Direction.
  • Team.

Based on the breakdown selection, it will be possible to change the visualization type.

For more information, please visit our documentation.

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