On Monday, May 3rd, 2021, we will introduce the following new metric in the new version of Talkdesk LiveTM:
- Max Hold Time: This new metric will show the maximum time a customer spent on hold during a contact. If there are multiple hold periods in the same contact, “Max Hold Time” displays the longest hold duration period.
You will be able to apply filters and breakdowns, namely:
- Ring group.
Based on the breakdown selection, it will be possible to change the visualization type.
For more information, please visit our documentation.