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Release Notes | April 22, 2021 | Talkdesk Live

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On Thursday, April 22nd, 2021, we will release two enhancements to Talkdesk Live™:

  • New dashboard layout:

release_notes_live_new.png

This new layout named “Classic - 6 Widgets”, will offer a 6-widget configuration with the following metrics/widgets:

  • Service Level.
  • AVG. Abandon Time.
  • AVG. Wait Time.
  • Longest Wait Time.
  • Count of Agents Logged-In.
  • Inbound Contacts.

 

After this selection, simply name your dashboard and you can start analyzing real-time KPIs.

  • Reporting landing page:  From now on, when you select the Reporting section in your Talkdesk account, the landing page will be the new version of Live. Note: This change is only applicable to customers who were onboarded before December 1st, 2020.

For more information, please visit our documentation.

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