On Thursday, April 22nd, 2021, we will release two enhancements to Talkdesk Live™:
- New dashboard layout:
This new layout named “Classic - 6 Widgets”, will offer a 6-widget configuration with the following metrics/widgets:
- Service Level.
- AVG. Abandon Time.
- AVG. Wait Time.
- Longest Wait Time.
- Count of Agents Logged-In.
- Inbound Contacts.
After this selection, simply name your dashboard and you can start analyzing real-time KPIs.
- Reporting landing page: From now on, when you select the Reporting section in your Talkdesk account, the landing page will be the new version of Live. Note: This change is only applicable to customers who were onboarded before December 1st, 2020.
For more information, please visit our documentation.