On Wednesday, April 14th, 2021, Talkdesk® is releasing version 1.49 of Workforce Management.
The following features will be released:
- Team Schedule: When saving recurring meetings, date conflicts (if any) will be displayed so that they can be resolved during the meeting creation/edition. The details of the conflicts can be viewed per agent, by clicking on the exclamation mark that will appear next to the user if there is a conflict.
- Your Schedule: To allow consistency within the different Talkdesk applications, My Schedule is now named Your Schedule. As a result, the "Request list" page accessible via Your Schedule is now named "Your Requests", and the "Request list" page accessible via Team Schedule is now named "Team Requests".
This WFM release also includes the following fixes:
- Fixed a bug where the best forecast was not being considered.