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Release Notes | April 15, 2021 | Talkdesk Live

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On Thursday, April 15th, 2021, we will release two enhancements to Talkdesk Live™:

  • Donut visualization for the “Count of Agents Logged-in"

release_notes_live.png

From now on, you can select a “Donut” visualization for the “Count of Agents Logged-in” metric. This new option will allow for a better interpretation of your agents' default statuses aggregation.

By selecting the ”Count of Agents Logged-in” metric, doing a breakdown by status, and selecting the donut visualization, the default statuses aggregation view will be displayed: 

  • Available.
  • ACW (After Call Work).
  • Busy.
  • Away.

Once selected, this visualization will be the default view for the status breakdown for this metric.

  • New Dimension - “Live ring groups”

release_notes_live_2.png

The “Live Contacts List” widget will now display a new column named "Live ring groups", between the existing “Ring groups” and “Duration” columns. Every time a contact falls back into another assignment and dial, this new dimension will show what is the current ring group.

For more information, please visit our documentation.

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