On Thursday, April 15th, 2021, we will release two enhancements to Talkdesk Live™:
- Donut visualization for the “Count of Agents Logged-in"
From now on, you can select a “Donut” visualization for the “Count of Agents Logged-in” metric. This new option will allow for a better interpretation of your agents' default statuses aggregation.
By selecting the ”Count of Agents Logged-in” metric, doing a breakdown by status, and selecting the donut visualization, the default statuses aggregation view will be displayed:
- ACW (After Call Work).
Once selected, this visualization will be the default view for the status breakdown for this metric.
- New Dimension - “Live ring groups”
The “Live Contacts List” widget will now display a new column named "Live ring groups", between the existing “Ring groups” and “Duration” columns. Every time a contact falls back into another assignment and dial, this new dimension will show what is the current ring group.
For more information, please visit our documentation.