How can we help?

Release Notes | April 15, 2021 | Talkdesk Live


On Thursday, April 15th, 2021, we will release two enhancements to Talkdesk Live™:

  • Donut visualization for the “Count of Agents Logged-in"


From now on, you can select a “Donut” visualization for the “Count of Agents Logged-in” metric. This new option will allow for a better interpretation of your agents' default statuses aggregation.

By selecting the ”Count of Agents Logged-in” metric, doing a breakdown by status, and selecting the donut visualization, the default statuses aggregation view will be displayed: 

  • Available.
  • ACW (After Call Work).
  • Busy.
  • Away.

Once selected, this visualization will be the default view for the status breakdown for this metric.

  • New Dimension - “Live ring groups”


The “Live Contacts List” widget will now display a new column named "Live ring groups", between the existing “Ring groups” and “Duration” columns. Every time a contact falls back into another assignment and dial, this new dimension will show what is the current ring group.

For more information, please visit our documentation.

All Articles ""
Please sign in to submit a request.