How can we help?

Using the Talkdesk Support Portal

Follow

Talkdesk account Administrators may create new support tickets or access their past ticket history from the Talkdesk Support Portal. The portal is accessible from the landing page of our Talkdesk Knowledge Base, located at support.talkdesk.com.

 

Signing up for an Account

Sign_in.png

As a Talkdesk account Administrator, you don’t need to register as we have provided you access to Talkdesk Support Portal in advance. You can sign in by clicking on the Sign In button [1] and then using the same e-mail address to access Talkdesk.

Note that other Users of your organization, such as Agents and Supervisors, will still be able to sign up for the Support Portal. However, only Administrators will be able to submit tickets. If any other Users attempt to submit a ticket, it will be automatically closed and Talkdesk will not have access to it.

 

Defining your Password for the First Time

Sign_in_2.png

Although you are using the same email address to sign in to  Talkdesk and the Support Portal, the passwords are not the same. 

If this is the first time you are accessing Talkdesk Support Portal, select the option Forgot my password [1] and we will email you the instructions to redefine your Support Portal password right away. 

 

Using the Talkdesk Support Portal

image4.png

Now that you have successfully signed in, your name should appear on the top right corner of your screen [1]. You will also get access to the Submit a Request option [2].

 

My Organization Tickets

Activities_menu.png

Clicking on your name [1] and then on My activities [2] will take you to your organization’s Support Portal, where you can view the tickets you’ve submitted, the tickets you are CC’d on, or your organization’s tickets.

Submitting a Ticket

As an Administrator, you’ll have the chance to escalate any topics you were unable to solve using the e-Book: Troubleshooting Guides for Admins

To submit a request, please follow these steps:

image6.png

  1. Click on Submit a request [1] in the upper right corner of the page. Then, you will be redirected to the "Submit a request" page where you can choose the issue from the dropdown [2].

image7.png

2. Enter the relevant information in the fields of the form and click “Submit” at the bottom of the page.

All Articles ""
Please sign in to submit a request.