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Using the Talkdesk Support Portal

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Talkdesk customers may create new support tickets or access their past ticket history from the Talkdesk Support Portal. The portal is accessible from the landing page of our Talkdesk Knowledge Base, located at support.talkdesk.com.

 

Signing up for an Account

To create and view tickets, you must first create your support account. Please follow these steps:

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1. Go to support.talkdesk.com.

2. Click on the Sign In button [1] in the upper right-hand corner.

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3. In the pop-up window, select Sign up [2] next to “New to Talkdesk Inc.?” in the lower left-hand corner. If you’ve emailed us in the past but have never used the portal, you should instead select Get a password [3].

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4. On the next pop-up, enter your information and complete the sign-up steps [4].

 

Signing in to your Support Account

To sign in to your Talkdesk Support account, navigate to support.talkdesk.com.

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Click on the Sign In option in the upper right-hand corner. When the resulting modal pops up, enter your "Email" address and "Password". Then, click on the Sign in button.

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On the landing page, click on your name [1] and select the My activities [2] option on the appearing menu.

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It will take you to your organization’s support portal, where you can view the tickets you’ve submitted, the tickets you are CC’d on, or your organization’s tickets.

 

Submit a Ticket

To submit a request, please follow the steps:

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1. Click on the Submit a request option [3] in the upper right corner of the page.

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2. Then, you will be redirected to the "Submit a request" page where you can choose the issue from the dropdown. 

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3. Enter the appropriate information in the fields of the form and click Submit.

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Please sign in to submit a request.