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Release Notes | April 15, 2021 | Talkdesk Speech Analytics

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On Thursday, April 15th, 2021, we will release Talkdesk Speech Analytics™.

Speech Analytics captures, transcribes and analyzes every customer interaction using artificial intelligence to identify key conversation moments, topics and sentiment that help you understand customer intent, uncover trends, and provide actionable insights to the business.

 

What's Included

The product consists of one application, Speech Analytics, where you can see and explore all the data from your customer interactions.

This release includes a number of features, allowing you to:

  • Access multi-language transcriptions in more than 30 languages and accents.
  • Search across all your customer interactions for keywords or sentiments.
  • Explore keyword trends over time.
  • Save your frequent search queries for later usage or to be shared across team members.

How to Install

If you wish to start using Speech Analytics, please contact your Account Executive or Customer Success Manager. 

For more information, please read our Speech Analytics documentation.  

 

 

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