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Release Notes | March 31, 2021 | Talkdesk Studio - Callback Exhaust

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On Wednesday, March 31st, 2021, we are releasing an enhancement to Studio’s Callback component.

With this enhancement, a call can remain in the queue either if the maximum wait time is reached, all of the matching agents are attempted but do not answer or reject the call, or if an error occurs during the execution of a Callback.

For more information on this update, please refer to our Product Notice or our Studio Advanced Documentation.

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