On Monday, March 29th, 2021, we will release an enhancement to the Callback component in Talkdesk® Studio™.
The Callback component now enables the configuration of post-call actions. Through the new “Call finished” exit, it is possible for a flow to continue its execution, even after a call between the contact person and the agent has finished. This enables new post-call use cases, related voice surveys, and automations.
For more information, visit our Studio Advanced Documentation.