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Release Notes | March 25, 2021 | Talkdesk for Zendesk

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On Thursday, March 25th, 2021, Talkdesk is releasing version 3.0.1 of the Talkdesk CTI to the Zendesk Marketplace.

 

Enhancements

  • Click-to-Call Phone Selection: The phone selection is an enhancement to the existing Click-to-Call feature, presenting all phone numbers associated with a user profile in Zendesk, so that the agent can choose the exact one to click to call.

Note: The Click-to-Call feature is currently compatible with Callbar App (Electron) only.

  • Click-to-Call (via Talk Partner Edition Events): The integration now supports right-clicking on the phone number in a ticket or a user profile in Zendesk, so that a call is triggered in Callbar. This feature is only available to customers using Zendesk’s Talk Partner Edition.
  • Contact Pop: Contact Pop is now working through the Talkdesk CTI, which means that the pop will be executed on the Zendesk page without dependency on the Talk Partner Edition.

 

 

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