On Wednesday, March 17th, 2021, Talkdesk® is releasing version 1.47 of Workforce Management.
A number of enhancements are being released, including enhancements made to the Insights page:
- If a metric doesn't have any data available for the time interval displayed on the charts, that metric will not be included in the legend of the respective chart.
- Metrics are now displayed alphabetically in the drop-downs that allow you to define the axis of a chart.
This WFM release also includes the following fixes:
- Fixed a bug that was causing the metrics of shifts starting before the week start day of the first schedule week to be displayed incorrectly on the “Team Schedule” page.
- Fixed a bug in which schedules were not being generated if the account’s business hours were not configured and there were teams set to follow these business hours.