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Release Notes | March 22, 2021 | Integrations

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On Monday, March 22nd, 2021, Talkdesk® will release the following enhancement to Integrations automations:

 

Enhancements

  • Trigger event name - “a post call is finished”: This new Talkdesk event will be available to be used in the configuration of automations related to Studio Post-Call events. This Talkdesk event is emitted when the flow execution finishes, after the interaction between the contact person and the agent is terminated. This event will also allow the use of Studio Context Variables, as described in this article.

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