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Release Notes | March 18, 2021 | Talkdesk for Dynamics 365


On Thursday, March 18th, 2021, Talkdesk® will release the Talkdesk for Dynamics 365 app.


What's Included

Main features:

  • Click-to-Call;
  • Contact Pop.

This release of the Talkdesk for Dynamics 365 app enables users to perform click-to-call from within the Dynamics 365 CRM, via Callbar, through a simple click on a call button. It is also possible to pop a contact to the agent, refreshing the Dynamics 365 contact's page upon clicking on the integration's badge in Callbar.

Note: The Click-to-Call feature is currently compatible with Callbar App (Electron) only.


How to Set up the Talkdesk CTI integration in Dynamics 365

To access the Talkdesk for Dynamics 365 app features, you need to have a Talkdesk account, properly integrated and synchronized with a Microsoft Dynamics 365 instance, and install and configure the Dynamics 365 Channel Integration Framework application.

To set up the integration, please follow the steps in both Microsoft Dynamics 365 Integration Activation and Enabling the Talkdesk for Dynamics 365 CTI. For more details on how to use Click-to-Call and Contact Pop with Dynamics 365, please check Using Dynamics 365 Click-to-Call and Contact Pop.

For more information, please visit the documentation on Talkdesk for Dynamics 365.


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