On Thursday, February 18th, 2021, Talkdesk® is releasing version 1.45 of Workforce Management.
- WFM now supports French Canadian (fr-CA). This language can now be selected as the preferred language from the app's options.
- The following feature will be made available on the Team Schedule page:
- "Service Levels" and "Predicted Staffing" now have colors to represent deviations from normal values.
Other enhancements to WFM are being released, including the following:
- We updated the localized date and time format so that it matches the locale, based on the option selected on the app's language selector.
- Manual changes to a schedule will no longer be overridden by the nightly scheduling run.
This WFM release also includes the following fix:
- Fixed a bug where, in some cases, the chosen date was not displayed on the "Team Schedule" page.