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Release Notes | February 18, 2021 | Talkdesk WFM v1.45

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On Thursday, February 18th, 2021, Talkdesk® is releasing version 1.45 of Workforce Management

 

New

  • WFM now supports French Canadian (fr-CA). This language can now be selected as the preferred language from the app's options.
  • The following feature will be made available on the Team Schedule page:
    • "Service Levels" and "Predicted Staffing" now have colors to represent deviations from normal values.

 

Enhancements

Other enhancements to WFM are being released, including the following:

  • We updated the localized date and time format so that it matches the locale, based on the option selected on the app's language selector.
  • Manual changes to a schedule will no longer be overridden by the nightly scheduling run.

 

Fixes

This WFM release also includes the following fix:

  • Fixed a bug where, in some cases, the chosen date was not displayed on the "Team Schedule" page.
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