On Thursday, January 7th, 2021, Talkdesk is releasing version 2.0 of Talkdesk CTI Connector for Callbar App to the Zendesk Marketplace.
Zendesk Relate To:
- Once the agent denies Talkdesk access to tickets right after logging in to CTI, that authorization request will no longer pop up again. For more information, check the Using Relate to Ticket in Talkdesk for Zendesk article.
Note: The Relate To feature is currently compatible with Callbar App (Electron) only.
Bug fixes with this version
- Fixed a bug that was preventing the contact to be open in Zendesk when clicking Zendesk’s logo in Callbar.
For more information, please visit the Talkdesk for Zendesk documentation.