How can we help?

You can buy phone numbers from the United States and Canada directly from Talkdesk’s interface without having to provide proof of address or identity.

For all other countries (listed in the table below), due to legal regulations, if you wish to purchase phone numbers, you will need to contact our team using this web form and provide the required documentation. In some cases, this includes Business registrations or proof of address matching the location of the phone number. We will then purchase the phone number on your behalf and use this documentation in the event that we are contacted by the regulatory bodies.

When reaching out to us, please let us know the following details:

• Your Talkdesk account name/URL;
• Country or countries from which you need to purchase phone numbers;
• Amount of numbers required;
• Type of number;
• Number prefix (if applicable);
• Products or features, and associated use cases, for which phone numbers are needed (e.g., SMS, Talkdesk Phone, PCI Pal).        

Regulatory requirements for phone numbers have increased worldwide. Depending on the phone number and its features, you or your company's status in the country, and your intentions for the number, different laws and regulations apply.

While some of these regulations are new, many laws and rules have been in effect for some time. Countries are increasing enforcement for many reasons – including fraud, incidents of misuse and abuse, and heightened national security concerns.

These regulations are subject to change on a regular basis, as local regulators are constantly reviewing them.

All your phone numbers need to stay compliant with individual country requirements, or they will be at risk of being suspended until you submit the proper documentation.

If any changes occur after you have acquired a number, the Talkdesk team will reach out to you alerting and requesting additional documentation where applicable.