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Phone Numbers: Documentation Requirements

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You can buy phone numbers from the United States and Canada directly from Talkdesk’s interface without having to provide a proof of address or identity.

For all other countries, due to legal regulations, if you wish to purchase phone numbers, you will need to contact our team at phonenumbers@talkdesk.com and provide the required documentation (Proof of Address and Proof of Identity). In some cases, this includes a proof of address that matches the location of the phone number. We will then purchase the phone number on your behalf and use this address in the event that we are contacted by the regulatory bodies.

When reaching out to us, please let us know the following details:

  • Your Talkdesk account name/URL;
  • Country or countries from which you need to purchase phone numbers;
  • Amount of numbers required;
  • Type of number;
  • Number prefix (if applicable).        

Regulatory requirements for phone numbers have increased worldwide. Depending on the phone number and its features, your or your company's status in the country, and your intentions for the number, different laws and regulations apply.

While some of these regulations are new, many of these laws and rules have been in effect for some time. Countries are increasing enforcement for many reasons – including fraud, incidents of misuse and abuse, and heightened national security concerns.

All your phone numbers need to comply with individual country requirements or they are at risk of being suspended until you submit the proper documentation.

 

 

Argentina

Local Numbers

  • Proof of Business Address* (one of the documents below):
      • Commercial register showing a local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
  • Proof of Identity with Business Name and Commercial Registry Number:
    • Commercial register

  *Proof of business address must be within locality or region covered by the phone number's prefix.

 

Toll-free Numbers

  • Proof of Business Address (one of the documents below):
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
  • Proof of Identity with Business Name:
    • Commercial register

 

Australia

Local/Toll-free Phone Numbers

Please provide the following information (no documentation required):

  • End User Local Service Address*
  • Name of the End User

* An “End User Local Service Address” means a physical address with which the end-user has an affiliation, not a PO or roadside box, to enable an emergency vehicle to locate the building or facility.

 

Mobile Numbers

  • Proof of Address**  (one of the documents below):
      • Commercial registry or equivalent showing address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
  • Proof of Identity with Business ID Number:
      • Commercial registry or equivalent

**Proof of address must not conflict with proof of identity or business ID.

 

Austria

National/Local Phone Numbers

  • Proof of Austrian Address (one of the documents below):
      • Excerpt from company book or registration showing matching address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
  • Proof of  Business Name:
    • Excerpt from company book or registration
  • Proof of Name of Authorized Representative (one of the documents below):
    • Government-issued ID
    • Passport
    • Verification from bank

Note: For each local phone number, we need an Austrian address in the same location as the prefix of the phone number (e.g., Vienna numbers need a Vienna address).

 

Toll-free Phone Numbers

  • End User Austrian Address (no documentation required)
  • Proof of Identity:
    • Business Name:
      • Excerpt from company book or registration
    • Name of Authorized Representative (one of the documents below):
      • Government-issued ID
      • Passport
      • Verification from a bank

 

Belgium

Mobile/Local/Toll-free Phone Numbers

Please provide the following information (no documentation required):

  • Business Name
  • Business Billing Address
  • Business Service Address*

*For each local phone number, we need a Belgian address in the same location as the prefix of the phone number (e.g., Brussels numbers need a Brussels address).

 

Brazil

Mobile/Local/Toll-free Phone Numbers

  • Proof of Brazilian Address* (one of the documents below):
      • Excerpt from the commercial register showing Brazilian address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
  • Proof of Identity:
    • Excerpt from the commercial register

*Proof of address must not conflict with proof of identity.

 

Bulgaria

Local Numbers

  • Proof of Business Address* (one of the documents below):
    • Excerpt from the commercial register
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
  • Proof of Identity with Business Name:
    • Excerpt from the commercial register
  • Unified Identification Code (no documentation required)
  • Seat of Address of Registration (no documentation required)
  • Email Address (no documentation required)

* Proof of business address must be within locality or region covered by the phone number's prefix

 

Toll-free Numbers

  • Proof of Identity with Business Name
    • Excerpt from the commercial register

Please also provide the following information (no documentation required):

  • Registered Business Address
  • Unified Identification Code
  • Seat of Address of Registration
  • Email Address  

 

Czech Republic

Local Phone Numbers

  • Proof of Local Address*:
      • Business registration showing local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

* Proof of local address must be within locality or region covered by the phone number's prefix.

Please also provide the following information (no documentation required):

  • Business Name
  • Registered Business Address
  • Business ID Number
  • Name of Authorized Representative
  • Address of Authorized Representative

 

National Phone Numbers

Please provide the following information (no documentation required):

  • Business Name
  • Registered Business Address
  • Business ID Number
  • Name of Authorized Representative
  • Address of Authorized Representative

 

Denmark

Mobile/Toll-free Phone Numbers

Please provide the following information (no documentation required):

  • Business Name
  • Business Danish Address  

 

Estonia

Local/National

  • Proof of Identity
    • Extract from the commercial register
  • Business Address (No documentation required)

 

Finland

Local/National/Toll-free Phone Numbers

Please provide the following information (no documentation required):

  • Business Name
  • Business Address*

*For each local phone number, we need a Finnish address in the same location as the prefix of the phone number (e.g., Helsinki numbers need a Helsinki address).

 

France

Local Phone Numbers

  • Proof of French Address (one of the documents below):
    • Excerpt from the commercial register showing a local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
  •  
  • Proof of Business Registration Number:
    • Excerpt from the commercial register (Extrait K-bis) showing the business registration number
  •  
  • Proof of Name of Authorized Representative (one of the documents below):
    • Government-issued ID
    •  Passport
    • Residence permit

Note: For each local phone number, we need a French address in the same location as the prefix of the phone number (e.g., Paris numbers need a Paris address).

 

Germany

Local and Mobile Phone Numbers

  • Proof of address:
      • Handelregisterauszug with address field filled out
      • German VAT number

 

Ghana

Mobile Phone Numbers

  • Proof of Identity (one of the documents below):
      • Business registration
      • Certificate of Incorporation

Please also provide the following information (no documentation required):

  • Proof of Business Address
  • Incorporation Date (corporate entities) or Registration Date (partnerships or unincorporated entities)

 

Greece

Local/Toll-free Numbers

  • Proof of Greek Business Address (one of the documents below):
      • Extract from the commercial register showing a local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
  • Proof of Business Name (one of the documents below):
      • Articles of Association
      • Articles of Incorporation
      • Extract from the commercial register
  • Tax ID Number (no documentation required)
  • Contact Information (no documentation required)
    • Business email
    • Mailing address
  •  

Note: For each local phone number, we need a valid Greek address in the same location as the prefix of the phone number (e.g., Athens numbers need an Athens address).

 

Hong Kong

Toll-free Phone Numbers

  • Proof of Address (one of the documents below):
    • Business Registration Certificate
    • Correspondence with government departments (no more than 3 months old):
    • Correspondence with banks or financial institutions (no more than 3 months old):
    • Correspondence with operators of public telecommunications service.
  • Proof of Identity:
    • Business Registration Certificate

 

Hungary

Local Numbers

  • Proof of Business Address (one of the documents below):
      • Extract from the commercial register or business registration showing local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed

Please also provide the following information (no documentation required):

  • Business Name
  • Registered Seat
  • Invoicing Address
  • Business Registration Number
  • Contact Information (business email or mailing address) (No documentation required)

 

Iceland

Local Numbers

Please provide the following information (no documentation required):

  • Business Name
  • Business Address

 

Ireland

National/Local Phone Numbers

  • Business Irish Address
  • Proof of Identity
    • Business registry

 

Japan

National/Toll-free Phone Numbers

  • Proof of Business Address:
    • Any document issued by a governmental authority with the company’s name and address (legal entity)
  • Proof of Business Name:
    • Any document issued by a governmental authority with the company’s name and address (legal entity)
  • Proof of Name of Authorized Representative:
    • Any photo ID issued by a governmental authority with the individual’s name, address, and date of birth (individual or legal representative of the legal entity)
  • Proof of Address of Authorized Representative:
    • Any photo ID issued by a governmental authority with the individual’s name, address, and date of birth (individual or legal representative of the legal entity)
  • Proof of Authorization of Legal Representative to act on behalf of the legal entity (one of the documents below):
    • Power of attorney
    • Confirmation of authorization via telephone
  • Proof of Business Description (one of the documents below):
      • Corporate registry or Articles of Incorporation
      • Any government-issued document with a business description
  • Proof of Beneficial Ownership  (applicable to any person or entity that owns at least 25% of shares of voting rights):
    • Shareholders' registry or equivalent document that includes shareholder information and
    • Proof of Identity Documentation (see above) for the beneficial owner:
      • Any document issued by a governmental authority with the company's name and address
  • Proof of Address of Beneficial Owner (if applicable):
    • Any document issued by a governmental authority with the company's name and address
  • Purpose of Transaction (no documentation required)
  • Business Purpose for Number (no documentation required)

 

Mexico

Local/Toll-free Phone Numbers

  • Proof of Address (one of the documents below):
    • Business registration showing the address
    • Recent utility bill
    • Recent government communication
  • Proof of Business Name
    • Business registration

Note: For each local phone number, we need both a valid Mexican address in the same location as the prefix of the phone number (e.g., Mexico City numbers need a Mexico City address).

 

Netherlands

Local/National Phone Numbers

Please provide the following information (no documentation required):

  • Business Address (must be within locality or region covered by the phone number's prefix)
  • Business Name
  • Business Purpose for Number

 

New Zealand

Local Phone Numbers

  • Proof of Business Address (one of the documents below):
    • Excerpt from the commercial register showing local address
    • Business registration showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
  •  
  • Proof of Business Name (one of the documents below):
    • Excerpt from the commercial register
    • Business registration

 

Toll-free Phone Numbers

Please provide the following information (no documentation required):

  • Business Name
  • Business Address

 

Norway

Local Phone Numbers

  • Business Service Address (no documentation required)
  • Proof of Business Name with Identity Document Number and Type:
    • Business registration

Note: The business address must be within the locality or region covered by the phone number's prefix.

 

Toll-free Phone Numbers

  • Proof of Business Address (one of the documents below):
    • Commercial registry or equivalent
    • Utility bill
  • Proof of Identity - Identity Document Number and Type:
    • Business registration
  • Proof of Name of Authorized Representative (one of the documents below):
    • Government-issued ID with picture
    • Passport
  • Proof of Identity and Authorization to act on behalf of the company (one of the documents below):
    • Power of Attorney
    • Other official documentation such as the commercial registry identifying the person as a country manager and an Authorized Representative

 

Poland

Local Phone Numbers

  • Proof of Business Name with Registration Number:
    • Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register
  • Proof of Business Address:
    • Must be within the locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. (no documentation required)
  • Proof of Authorization to act on behalf of the company (one of the documents below):
    • Power of Attorney
    • Other official documentation identifying the person as an Authorized Representative (for example, business registration identifying the individual as a country manager)

Note: For each local phone number, we need a Polish address in the same location as the prefix of the phone number (e.g., Warsaw numbers need a Warsaw address).

 

Toll-free Phone Numbers

  • End User Worldwide Address (no documentation required)
  • Proof of Business Name with Registration Number:
    • Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register

 

Portugal

National Phone Numbers:

  • Proof of Portuguese Address* (one of the documents below):
    • ID document containing Portuguese address
    • Recent utility bill with Portuguese address
  • Proof of Business Name with Business Tax Number (for example, VAT):
    • Excerpt from a commercial register

* Proof of address must not conflict with proof of identity

 

Romania

Local/Toll-free Phone Numbers

  • Proof of Business Address (one of the documents below):
    • Excerpt from the commercial or trade registry showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
  • Proof of Business Name and Trade Registry or Fiscal Number (one of the documents below):
    • Trade registry certificate
    • Fiscal registration/VAT certificate
    • Excerpt from the commercial or trade registry
  • Proof of Name of Authorized Representative with Series, Number, and Expiry Date (one of the documents below):
    • Passport
    • Identity card
    • Residence or labor permit
  • Proof that representative is authorized to act on behalf of the business (one of the documents below):
    • Power of attorney
    • Other documentation showing the individual is a director or country manager for the business
  • Date of Birth of Authorized Representative (no documentation required)
  • Address of Authorized Representative (no documentation required)

Note: For each local phone number, we need a valid Romanian address in the same location as the prefix of the phone number (e.g., Bucharest numbers need a Bucharest address).

 

Singapore

Toll-free Numbers

  • Worldwide Address (no documentation required)
  • Business Name & Business Registration Number:
    • Business registration

 

Slovakia

Local Phone Numbers

  • Proof of Business Address (one of the documents below)
      • Business registration showing local address
      • Utility bill
      • Tax notice
      • Rent receipt
      • Title deed
  • Proof of Business Name, Business Registration, and Registered Seat:
    • Business registration
  • Proof of Name of Authorized Representative (one of the documents below):
    • Government-issued ID
    • Passport
  • Proof that Representative is Authorized to act on behalf of the company (one of the documents below):
    • Power of attorney
    • Other documentation showing the individual is a director or country manager for the business

Note: For each local phone number, we need both a valid Slovakia address in the same location as the prefix of the phone number (e.g., Bratislava numbers need a Bratislava address).

 

Toll-free Phone Numbers

  • Proof of Business Name, Business Registration, and Registered Seat:
    • Business registration
  • Proof of Name of Authorized Representative (one of the documents below):
    • Government-issued ID
    • Passport
  • Proof that Representative is Authorized to act on behalf of the company (one of the documents below):
    • Power of attorney
    • Other documentation showing the individual is a director or country manager for the business

 

Slovenia

Local Phone Numbers

  • Business Address:
    • Excerpt from the commercial register showing local address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
  • Business Name (no documentation required)

 

South Africa

Local Phone Numbers

  • Proof of South African Address (one of the documents below):
    • Bank statement
    • Municipal rates or tax invoice
    • Recent telephone account statement
    • New motor vehicle license
  •  
  • Proof of Business Name (one of the documents below):
    • Business registration with Business Registration Number
    • Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
  • Proof of Name of Authorized Representative with Identity Number:
    • Government-issued ID (must include photo, full name, and identity number)

Note: For each local phone number, we need a South African address in the same location as the prefix of the phone number (must match territorial restriction).

 

Spain

Local/Toll-free Phone Numbers

  • End User Spanish Address (no documentation required)
  • Proof of Business Name:
    • Business registration
  • Fiscal Identification Number  (no documentation required)

Note: For each local phone number, we need a Spanish address in the same location as the prefix of the phone number (e.g., Madrid numbers need a Madrid address).

 

Sweden

Local Phone Numbers

  • Proof of Swedish Address (one of the documents below):
    • Business registration showing Swedish address
    • Utility bill
    • Tax notice
    • Rent receipt
    • Title deed
  •  
  • Business Name (no documentation required)

 

Switzerland

Local Phone Numbers

  • Proof of Business Name and Registered Office Address:
    • Excerpt from commercial or official business register
  • Unternehmens-Identifikations number (UID) for Swiss entities (no documentation required)

 

United Kingdom

Mobile/Local/Toll-free Phone Numbers

Please provide the following information (no documentation required):

  • UK Business Address

 

 

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