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Release Notes | January 6, 2021 | Talkdesk WFM v1.42


On Wednesday, January 6th, 2021, Talkdesk® is releasing version 1.42 of Workforce Management



The following features are now available:

  • Ability to edit “Out of the Box” event types.
  • The summary of each request on the “Team Requests” and “My Requests” pages now includes event type, request status, and “last updated by” information.


Other enhancements to WFM are being released, including the following:

  • “Extra Hours” requests can now display additional information and allow comments.
  • Fixed a bug that was preventing the start time of schedules, on the “Team Schedule” page, from being displayed to customers in certain US time zones.
  • Fixed a bug that could cause short-staffing around and during breaks when multiple agents were being scheduled simultaneously.
  • Fixed a bug related to the character count on requests.
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