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Release Notes | December 14, 2020 | Talkdesk WFM v1.41

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On Monday, December 14th, 2020, Talkdesk® is releasing versions 1.4 and 1.41 of Workforce Management™.


New

The following features are now available:

  • WFM now tries to determine what Time Off event type is being requested and preselect it for agent confirmation.
  • You can now duplicate a break rule.
  • Resource planners can view, and approve/deny extra hours requests on the Team Requests page.
  • When viewing a confirmation of an extra hour request, the dates and hours of each request are displayed during this step to guarantee that they are correct.
  • Resource Planners can easily preview the status and key contents of a request. A summary of each request is displayed on the Team Requests page.
  • Users can easily preview the status and key contents of a request. A summary of each request is displayed on the My Requests page.
  • A chip is displayed with a counter of the number of characters tipped in the text area of a new request being written.
  • Enter a comment when approving or denying requests, in order to provide context of the decision.


Enhancements 

Other enhancements to WFM are being released, including the following:

  • A validation is displayed alerting if a break rule (some or all of its break options) will not be scheduled.
  • Improvements to breaks being scheduled when mixing 8-hour, and 10-hour schedules.
  • Meeting editing improvements.
  • Other minor bug fixes.
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