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Release Notes | December 16, 2020 | Talkdesk for ServiceNow

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On Wednesday, December 16th, 2020, Talkdesk will publish version 2.8.0 of Talkdesk for ServiceNow to the ServiceNow app store.

 

New:

  • Click-to-Call: Talkdesk for ServiceNow users will be able to call any customer directly from ServiceNow through a simple click on a call button. The feature will be available for both the Agent Workspace and Classic UI, and for ServiceNow instances on the Orlando release or newer. Note: This feature is currently compatible with Callbar App (Electron) only.

 

 

Other Enhancements:

  • The Talkdesk for ServiceNow app is now certified and compatible with the ServiceNow Paris release version.

 

For more information, please visit the documentation on Talkdesk for ServiceNow.

 

 

 

 

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