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Release Notes | December 10, 2020 | Callbar Version 1.36

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On Thursday, December 10th, 2020, we will release Callbar Version 1.36.

 

New:

  • Agent Hold Music: We replaced the hold music with a periodical tone (beep) on the agents' side so that they are better focused on resolving a customer inquiry. This way, agents will still stay mindful that the customer is on hold, while the customer will hear the existing hold music.

 

Enhancements:

  • Callbar Login: We have eliminated the Talkdesk domain (.mytalkdesk.com) from Callbar's login page. The authentication process remains the same.

 

Before

After

Callbar_1.36_Before.png

Callbar_1.36_After.png

 

 

 

 

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