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Release Notes | November 30, 2020 | Talkdesk Screen Recording


On Monday, November 30th, 2020, we will release Talkdesk® Screen Recording™, an optional add-on for the Quality Management (QM) application.


What's Included

The Screen Recording add-on allows you to access a full view of the agent’s desktop activity while they’re handling phone calls in Callbar, to ensure high-quality customer experiences and procedural compliance.

These are the main features:

  • Multi-monitor recording;
  • Coaching feedback of the recording;
  • Synchronized playback of audio and screens.


How to Install Screen Recording

Having QM in your account is a prerequisite to get access to Screen Recording.

If you wish to install and start using QM and/or Screen Recording, please contact your Customer Success Manager.


For more information, please read Talkdesk Quality Management's documentation.











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