On Monday, November 30th, 2020, we will release Talkdesk® Screen Recording™, an optional add-on for the Quality Management (QM) application.
What's Included
The Screen Recording add-on allows you to access a full view of the agent’s desktop activity while handling phone calls in Callbar, to ensure high-quality customer experiences and procedural compliance.
These are the main features:
- Multi-monitor recording.
- Coaching feedback on the recording.
- Synchronized playback of audio and screens.
How to Install Screen Recording
Having QM in your account is a prerequisite for accessing Screen Recording.
If you wish to install and start using QM and/or Screen Recording, please contact your Customer Success Manager.
For more information, please read Talkdesk Quality Management's documentation.