On Monday, November 30th, 2020, we will release Talkdesk® Screen Recording™, an optional add-on for the Quality Management (QM) application.
The Screen Recording add-on allows you to access a full view of the agent’s desktop activity while they’re handling phone calls in Callbar, to ensure high-quality customer experiences and procedural compliance.
These are the main features:
- Multi-monitor recording;
- Coaching feedback of the recording;
- Synchronized playback of audio and screens.
How to Install Screen Recording
Having QM in your account is a prerequisite to get access to Screen Recording.
If you wish to install and start using QM and/or Screen Recording, please contact your Customer Success Manager.
For more information, please read Talkdesk Quality Management's documentation.