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Release Notes | November 30, 2020 | Talkdesk Screen Recording

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On Monday, November 30th, 2020, we will release Talkdesk® Screen Recording™, an optional add-on for the Quality Management (QM) application.

 

What's Included

The Screen Recording add-on allows you to access a full view of the agent’s desktop activity while handling phone calls in Callbar, to ensure high-quality customer experiences and procedural compliance.

These are the main features:

  • Multi-monitor recording.
  • Coaching feedback on the recording.
  • Synchronized playback of audio and screens.

 

How to Install Screen Recording

Having QM in your account is a prerequisite for accessing Screen Recording.

If you wish to install and start using QM and/or Screen Recording, please contact your Customer Success Manager.

 

For more information, please read Talkdesk Quality Management's documentation.

 

 

 

 

 

 

 

 

 

 

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