On Thursday, December 10th, 2020, we will release two enhancements in Talkdesk® Explore™:
- Number of tiles in Explore’s Custom Dashboards
In order to preserve the intuitive data presentation capabilities, without impacting performance, it will now have the capacity to host up to 25 tiles.
- Refresh rate in Explore’s Custom Dashboards
The newly adjusted dashboard refresh rate on Explore’s Custom Dashboards improves the system performance, while maintaining the historical mirroring of your contact center reality (for real-time information, please refer to the new Talkdesk® Live™ for calls model or the new Talkdesk® Live Dashboards for contacts model). The lowest refresh rate limit was updated to 1 minute.
This initiative aims to focus on Custom Dashboards performance improvements.
For more information, please check the documentation on Explore Custom Create Dashboards.