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Release Notes | December 2, 2020 | Talkdesk New Data Model and New Version of Live


On Wednesday, December 2nd, 2020, we will release the following: 

  • Talkdesk® New Data Model (available in new version of Live and Explore)

The new Data Model is a new data paradigm where the analysis focuses on Contacts instead of Calls. Having an analysis based on Contacts provides more detail (new measures and dimensions) providing more flexible and powerful data exploration. 

The New Data Model information is available both in the new version of Live and Explore (New Reports, Dashboards, and Datasets).

  • Talkdesk® new version of Live

The new version of Live is the tool that mirrors your contact center activities in real-time. Sourced exclusively by the New Data Model, the improvements made were not only on the information granularity level but also on the new dashboard configuration experience that is offered to the user.

If you wish to start using the new Data Model and the new version of Live, please contact your Customer Success Manager.


For more information, please visit our documentation:

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