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Release Notes | December 2, 2020 | Talkdesk New Data Model and Live Dashboards


On Wednesday, December 2nd, 2020, we will release the following: 

  • Talkdesk® New Data Model (available in Live Dashboards and Explore)

The new Data Model is a new data paradigm where the analysis focuses on Contacts instead of Calls. Having an analysis based on Contacts provides more detail (new measures and dimensions) providing more flexible and powerful data exploration. 

The New Data Model information is available both in Live Dashboards and Explore (New Reports, Dashboards, and Datasets).

  • Talkdesk® Live Dashboards

The new Live Dashboards is the tool that mirrors your contact center activities in real-time. Sourced exclusively by the New Data Model, the improvements made were not only on the information granularity level but also on the new dashboard configuration experience that is offered to the user.

If you wish to start using the new Data Model and Live Dashboards, please contact your Customer Success Manager.


For more information, please visit our documentation:

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