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Release Notes | November 24, 2020 | Talkdesk Explore

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On Tuesday, November 24th, 2020, we will release the following enhancement in Talkdesk® Explore™:

  • Default Reports Pre-visualization Date:  In order to provide an enhanced performance experience and the swift response you need at your fingertips, we are now filtering all default reports to show a pre-visualization of the data for the past 1 day (instead of “is in the past 7 days”, which is currently the default filtering criteria).

This way the information will load quicker and you can check faster what’s been happening in your contact center. Having the filters in the report’s pre-visualization means that you can change the timeframe to another one that best suits your needs.

Note: There’s an exception to this enhancement, the Activity Report, which value resides in returning a seven-day span of information.

 

For more information, please check the documentation on Default Reports.

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