How can we Help?

Release Notes | November 19, 2020 | Callbar Version 1.35

Follow

On Thursday, November 19th, 2020, we will release Callbar Version 1.35.

 

New:

  • Relate to the most recently viewed Zendesk Ticket: When agents relate a call to an existing Zendesk ticket, the most recently viewed ticket is now preselected in the "Relate to" drop-down list, helping agents save time wrapping up the call. Note: This feature is currently compatible with Callbar App (Electron) only.

Zendesk_Relate_To_last_viewed_ticket.png

 

Enhancements:

  • Phone Number Library: We have updated the phone number library to the latest version, ensuring an accurate validation of phone numbers dialed in Callbar.
  • Other: Additional improvements such as performance enhancements, stability fixes and others are being progressively rolled out.

 

 

All Articles ""
Please sign in to submit a request.