On Monday, October 26th, 2020, we will release an enhancement in Talkdesk® Studio™ which will be visible in the Studio Flow Execution Report.
The “Time in Step” column of this report represents the time spent in a specific component of the flow. From now on, this time will also include the time spent on the call, as the Assignment and Dial component will be executed until the call between the contact person and the agent is finished. Previously, the component was only executed until the agent answered the call and, because of this, the “Time in Step” did not include the call.
The enhancement is being implemented in preparation for the release of post-call configurations in the Assignment and Dial component, which will allow the flow to be executed even after the call between the contact person and the agent is over. For more information on this component, please visit our Studio Advanced Documentation.