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Release Notes | August 19, 2020 | Talkdesk Studio - Forced Queuing

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On August 19th, 2020, we will release an enhancement to Studio’s Assignment and Dial component.

With this enhancement, we are enabling Forced Queuing and providing the ability for a call to remain in the queue, until the configured maximum waiting time has been reached or until all matching agents have been attempted, regardless of their initial status.

For more information on this enhancement, please read our Product Notice.

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