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Using Talkdesk Mobile Agent - Apple Watch

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Prerequisites

In order to use Talkdesk Mobile Agent on an Apple Watch, you'll need the following:

  • An Apple iPhone running iOS 13 (or iPadOS) or a later version, with Mobile Agent installed and running, more details here.
  • An Apple Watch with WatchOS 6+.
  • Mobile Agent feature to be enabled in Talkdesk main web application.

Using the App

The following sections describe how to use Mobile Agent using an Apple Watch and its capabilities.

Getting Started

  1. Go to the App Store on your Apple device and search for "Talkdesk".
  2. Install or update to the latest Talkdesk Mobile Agent app.
  3. Set the watch up:
    a. Open the Watch App on your iPhone.
    b. Select My Watch.
    c. Tap Install on the Talkdesk App list entry.
    d. On the Apple Watch, tap the Digital Crown and locate the app.
    e. Tap the Talkdesk icon and it's ready for use.

Logging In

  1. On your Apple Watch, tap on The Talkdesk icon. If you are not already logged into Mobile Agent on your iPhone, you will be prompted to do so.
    Watch_1.png

  2. When successful, you will land on the Menu screen.
    Watch_4.png

Changing Status

The Watch allows Agents to quickly change their status without needing to touch the iPhone. Following a change in status, a confirmation message is displayed.

Watch_2.png   Watch_3.png

Dialing Numbers

Agents can initiate a call by simply entering a number and tapping on Call with iPhone.

Watch_5.png  Watch_6.png

Activity and Quick Calling

Agents can tap on Activity in the menu to see a list of all calls made, received and missed. From here, they can tap on an entry to call that number.

Watch_7.png  Watch_8.png

Wrapping Up a Call

Agents are reminded to wrap-up a call on the iPhone after a call is completed and notified again when the wrap-up is submitted.

Watch_9.png  Watch_10.png

 

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